FREQUENTLY ASKED QUESTIONS

We’re sure you have questions. Go ahead and find the answers.

General Questions

I want to live at South Duff. What do I need to do now?

We're so excited you chose South Duff as your home away from home! Securing your spot with us is as easy as visiting our website as all leasing is completed online! Apply, pay your application fee, and sign your lease all online from anywhere in the world!
Be sure you have a copy of your driver's license or photo ID and payment method to complete your application.
You can also complete the lease signing process with a staff member by scheduling an appointment with our office, or simply walking in during our office hours. We will then complete all the necessary paperwork and go through the lease, which takes about 30 minutes

What does my rent installment include?

The rent installment includes: cable, Internet, and trash.

What are my lease options?

We offer 5-month, 10-month, and 12-month lease options.
Our 5-month lease begins in August and has a lease end date of December 31st, please note this lease term option requires a monthly $150.00 short term premium.
Our 10-month lease begins in August and has a lease end date of May 31st, please note this lease term option requires a monthly short term premium.
Our final lease option is the Annual 12-month lease which begins in August and has a lease end date in July.
*Lease start and end dates will vary each year so please be mindful of the move in and move out dates that are reflecting on your lease.

What if I need roommates?

We offer a roommate matching service. Each resident will complete a detailed roommate profile questionnaire. South Duff will then match roommates who are most compatible based on the responses regarding their lifestyle.

How do I pay the rental installment or any other fees?

Payments can also be made online with E-check, debit cards, and credit cards (Visa, Discover, Mastercard). You have the option of setting up automated payments too!

Do I have to pay a move-in fee or application fee when I sign my lease?

Yes, there is a $50 application fee that must be paid at the time of completing an application.

If I am over 21, do I need to have a guarantor?

Yes. Every resident must have a guarantor. If you do not have a guarantor, you will need to self-qualify and pay a deposit equaling anywhere between 1.5 – 2 months of rent.

Can other people take over my lease?

Absolutely! They would need to complete the leasing process just like you did when you first signed, however, there is a standard $500 fee for you to complete this process. You will need to move out in due time for us to inspect and prepare the room for the new tenant so be sure to check with the office for further details!

What kind of cable package comes with my apartment?

Our cable package offers over 80 channels with over 50 in HD! Some of the channels we offer are HBO, IFC, Comedy Central, NFL network and more!

What should I bring?

Bedding – Queen or extra-long full-size sheets
Bathroom Accessories - shower curtain, mats, towels, toiletries, etc.
Kitchen Utensils – pots and pans, silverware, dishes, cups, bowls, etc

What size are the beds?

The beds at South Duff are extra-long full-size. We recommend purchasing queen size sheets to ensure they will fit your bed.

What type of Internet is included?

South Duff offers 100 MPG wireless Internet throughout the complex as well as an Ethernet outlet in each bedroom.

What do I need to hook up my computer to the Internet?

All you need is an Ethernet cable, which can be purchased for an inexpensive price at any electronic store. To connect to the wireless, you will need to register your Wifi router with ICS. Information for registering your device will be provided at move-in.

What are the hours of the fitness center?

Our fitness center is open 24 hours a day, 7 days a week. Residents can access the fitness center at any time using their key fob! (May vary due to COVID protocols)

Is parking available?

Yes! All outdoor parking is free and first come first served. While we have more than enough spaces on site for all residents, we do also offer garage parking. Garages are an additional $75/month. You may pick up a garage at any time provided we have some available, and must keep the garage through the remainder of your lease term.

What if I have a problem with an appliance or an emergency maintenance problem?

South Duff has 24-hour emergency maintenance. We will repair all broken appliances and provide replacements if necessary. To contact us after regular business hours, please call the front office and wait for the prompts to be forwarded to emergency maintenance.

Do you allow pets?

Yes, South Duff is a very pet friendly community that welcomes all your furry friends! Dogs and cats require a $200 one-time non-refundable pet fee and $30 monthly pet rent.

When is rent due each month?

Rent is due on the first of each month and considered late on the third of each month at 9:00 am. Late fees are applied daily, ($24 for the first day, than $12, $12, and $12) and will total no more than $60 for the month.